Privacy Policy

Effective Date: July 9, 2026

TrueLight Luxury Property Services LLC (“TrueLight,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit truelightlux.com, submit an estimate or service request, apply for a position, contact us, communicate with us, or receive services from us.

1. Information We Collect

We may collect information you provide directly to us, including:

- Name
- Phone number
- Email address
- Property or service address
- Organization, company, community, or HOA name
- Contact role or title
- Requested services
- Project descriptions, measurements, timing, access details, and property conditions
- Photos, plans, maps, files, and other supporting information
- Communication history, including calls, emails, and text messages
- Quotes, invoices, service history, and account records
- Information submitted through career forms, resumes, or employment applications
- Any other information you choose to provide

Please do not submit Social Security numbers, financial account numbers, medical information, or other highly sensitive information through public website forms unless we specifically request it through an appropriate method.

We do not collect payment card information directly through this website. Payments made through a separate third-party platform may be processed under that provider’s own privacy practices.

2. How We Collect Information

We may collect information:

- Through estimate and service-request forms provided through Jobber
- Through career or general-contact forms provided through Webador
- When you contact us by phone, text message, email, social media, or another communication channel
- When you request, schedule, receive, or pay for services
- When you upload photos, plans, documents, or other files
- Automatically through cookies, analytics tools, and similar technologies when you use the website

3. How We Use Information

We may use information to:

- Respond to questions, estimate requests, service requests, and career inquiries
- Review property, project, commercial, or HOA needs
- Prepare and send estimates, quotes, invoices, receipts, and related documents
- Schedule, coordinate, perform, and follow up on services
- Communicate about appointments, access, approvals, materials, project updates, and account matters
- Maintain customer, applicant, project, financial, and business records
- Provide customer support
- Improve our website, forms, services, operations, and communications
- Measure website traffic, lead activity, and marketing performance
- Protect our website, systems, customers, and business
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal, regulatory, insurance, accounting, or recordkeeping obligations
- Send marketing or promotional communications where permitted and based on applicable consent

Career-application information is used to evaluate employment or work opportunities, communicate with applicants, and maintain appropriate hiring records.

4. Cookies, Analytics, and Advertising Measurement

Our website and website platform may use cookies and similar technologies for website functionality, analytics, security, and performance measurement.

We use Google Analytics 4 to understand information such as website visits, page activity, device and browser information, approximate location, referring sources, and how visitors interact with the website.

Webador may also use functional and analytics technologies as part of operating and measuring the website.

We may use Google Ads, conversion-measurement tools, or similar advertising technologies if and when those tools are enabled. These tools may help us understand whether advertising or marketing activity results in website visits, calls, form submissions, or other actions.

You may be able to limit or block cookies through your browser settings. Blocking some cookies may affect website functionality. Google also provides a Google Analytics opt-out browser add-on for users who wish to limit Google Analytics collection.

5. Text Messages and Email Communications

If you provide your phone number and consent where required, you may receive text messages from TrueLight related to:

- Estimate or service-request follow-up
- Scheduling and appointment reminders
- Project or service updates
- Access or property questions
- Quotes, invoices, receipts, and account communication
- Customer support
- Promotional campaigns or service announcements where permitted

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for assistance, or contact us using the information below.

Consent to receive promotional text messages is not a condition of purchasing services.

We may also send emails related to requests, estimates, scheduling, services, invoices, records, customer support, and permitted marketing communications. You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us.

We do not sell or share mobile phone numbers, text-message opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. Service providers that help us deliver communications may process this information only as needed to provide those services.

6. How We Share Information

We do not sell personal information.

We may disclose information only as reasonably necessary to operate our business, respond to requests, and provide services, including to:

- Website, hosting, form, scheduling, customer-management, and communication providers
- Jobber, Webador, Google Analytics, Google Ads when enabled, email providers, text-message providers, and cloud-storage providers
- Payment processors when a separate payment platform is used
- Contractors, subcontractors, suppliers, or service partners involved in evaluating or completing requested work
- Accountants, insurers, attorneys, and other professional advisers
- Government agencies, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or security

Service providers may access information only as reasonably necessary for the services they perform for us and are subject to their own legal and contractual obligations.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining project and customer records, evaluating applications, resolving disputes, enforcing agreements, meeting legal or financial obligations, and protecting our business.

Retention periods may vary based on the type of information, the relationship involved, and applicable legal or operational requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, communication system, storage platform, or transmission method can be guaranteed to be completely secure. You provide information through the internet and electronic communications at your own risk.

9. Your Choices and Privacy Requests

Subject to applicable law and reasonable identity verification, you may contact us to:

- Ask what personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of information that we are not required or permitted to retain
- Ask questions about how information is used or shared
- Withdraw or update communication preferences
- Opt out of promotional email or text communications

We may retain information where reasonably necessary to complete requested services, maintain business records, comply with law, resolve disputes, prevent fraud, or enforce agreements.

To submit a privacy request, email info@truelightlux.com.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social-media services, maps, forms, or other services.

We are not responsible for the content, security, or privacy practices of third parties. Information you provide directly to a third party is governed by that party’s privacy policy and terms.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that information from a child under 13 was submitted without appropriate authorization, we may delete it as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update means the revised Policy will apply to future interactions.

13. Contact Information

TrueLight Luxury Property Services LLC
5650 N Riverside Dr Ste 150

Phone: (817) 631-8110
Email: info@truelightlux.com
Website: https://truelightlux.com