Terms and Conditions

Effective Date: July 9, 2026

These Terms and Conditions (“Terms”) govern your use of truelightlux.com and your electronic communications with TrueLight Luxury Property Services LLC (“TrueLight,” “we,” “us,” or “our”).

By accessing or using this website, submitting a form, or communicating with us through the website, you agree to these Terms. If you do not agree, do not use the website.

1. Purpose and Scope

This website provides general information about TrueLight, our exterior property services, service areas, projects, estimate-request options, career opportunities, and ways to contact us.

These Terms govern website use and related electronic communications. They do not replace any estimate, quote, work authorization, invoice, service agreement, payment agreement, warranty, or other project-specific document issued by TrueLight.

When a project-specific written document conflicts with these Terms regarding the work being performed, the project-specific document controls.

2. Website Information

We make reasonable efforts to keep website information accurate and current. However, website content may contain errors, omissions, outdated information, or general descriptions that do not apply to every property or project.

Website photographs, project examples, service descriptions, measurements, pricing examples, timelines, and other content are provided for general informational purposes only. They do not guarantee that the same services, materials, design, pricing, schedule, or results will apply to another property.

We may modify, correct, remove, or update website content at any time without notice.

3. Estimate and Service Requests

Submitting an estimate request, contact form, career form, message, photograph, plan, map, measurement, or other information does not:

- Create a contract
- Require TrueLight to accept a project
- Guarantee service availability or service-area coverage
- Reserve a date or schedule
- Guarantee a response time
- Guarantee pricing
- Guarantee that an estimate can be completed remotely
- Guarantee that the submitted scope is complete or accurate

TrueLight may request additional information, photographs, measurements, documents, approvals, or an on-site review before determining whether a project can be accepted or accurately priced.

A project becomes binding only when the applicable estimate, quote, authorization, agreement, deposit requirement, or other written acceptance process has been completed as required by TrueLight.

4. Quotes, Pricing, Scheduling, and Services

Quotes and estimates are based on the information and property conditions reasonably available at the time they are prepared.

Pricing, scope, materials, quantities, access requirements, scheduling, and other project terms may change when:

- Submitted information is incomplete or inaccurate
- Measurements or site conditions differ from what was originally provided
- Hidden, concealed, underground, structural, drainage, utility, access, or property conditions are discovered
- The client requests additional or different work
- Material availability, supplier pricing, permit requirements, approval requirements, or other circumstances change
- Conditions require additional labor, equipment, removal, preparation, repair, or disposal

Any material project change may require a revised estimate, written change authorization, additional payment, or a separate agreement.

Scheduling is subject to written confirmation, weather, site readiness, access, material availability, crew availability, approvals, safety conditions, and other circumstances affecting the work.

Project-specific payment terms, deposits, cancellations, warranties, client responsibilities, material ownership, change orders, and service conditions will be stated in the applicable quote, invoice, authorization, or service agreement.

5. Information and Materials You Submit

You are responsible for the accuracy of information you submit to TrueLight.

You represent that you have the right and authority to submit any property information, photographs, plans, maps, documents, contact information, or other materials you provide.

You grant TrueLight permission to use submitted materials as reasonably necessary to:

- Review and respond to your request
- Prepare an estimate or project recommendation
- Communicate with you
- Coordinate, document, or perform requested services
- Maintain appropriate business and project records

This permission does not transfer ownership of your materials to TrueLight.

Do not submit unlawful content, malicious files, confidential third-party information you are not authorized to provide, or highly sensitive information through public website forms.

6. Text Message Terms

TrueLight may use text messaging through its business communication systems, including Jobber, to communicate with customers, prospective customers, property contacts, and other individuals who provide a mobile number and consent where required.

Messages may include:

- Estimate or service-request follow-up
- Appointment and scheduling information
- Project or service updates
- Access or property questions
- Quotes, invoices, receipts, and account information
- Customer-support communications
- Promotional campaigns or service announcements where permitted and based on applicable consent

Message frequency varies based on your requests, services, account activity, and communication preferences.

Message and data rates may apply.

REPLY STOP TO OPT OUT OF TEXT MESSAGES.

Reply HELP for assistance, call (817) 631-8110, or email info@truelightlux.com.

Consent to receive promotional text messages is not a condition of purchasing services.

Opting out of promotional texts does not prevent TrueLight from communicating with you through other permitted methods. Where legally permitted, TrueLight may still send communications reasonably necessary to complete or administer an existing transaction, service, account, or legal obligation.

Mobile carriers are not responsible for delayed or undelivered messages.

Our collection and use of information associated with text messaging is described in our Privacy Policy:

https://truelightlux.com/privacy-policy

7. Email Communications

TrueLight may send emails relating to estimate requests, scheduling, projects, services, invoices, account records, customer support, career inquiries, and other business matters.

Where permitted, we may also send promotional or marketing emails.

You may opt out of promotional emails by using the unsubscribe method included in the message or by contacting us. Opting out of promotional emails does not prevent service-related, transactional, account, or legally required communications.

8. Acceptable Website Use

You may use the website only for lawful purposes.

You may not:

- Attempt to gain unauthorized access to the website, accounts, systems, or data
- Introduce viruses, malware, malicious code, or harmful files
- Interfere with website operation, security, or availability
- Use automated systems to scrape, copy, overload, or misuse website content
- Submit false, misleading, fraudulent, abusive, or unlawful information
- Impersonate another person or organization
- Use the website to violate another person’s rights
- Copy, reproduce, publish, or commercially exploit website content without authorization
- Use TrueLight’s name, logo, branding, photographs, or content in a misleading or unauthorized manner

We may restrict access, disregard submissions, or take other reasonable action in response to suspected misuse.

9. Intellectual Property

Unless otherwise stated, the website’s branding, logo, written content, layout, graphics, photographs, videos, service descriptions, and other original materials are owned by or licensed to TrueLight and are protected by applicable intellectual-property laws.

You may view and use the website for personal or legitimate business inquiry purposes.

You may not reproduce, distribute, modify, republish, sell, license, or commercially use protected website content without prior written permission.

Nothing in these Terms restricts a customer’s right to provide an honest review or lawful opinion about TrueLight, its services, or their experience.

10. Third-Party Platforms and Links

The website may link to or use third-party services, including Jobber, Webador, Google, social-media platforms, maps, payment platforms, scheduling tools, and other service providers.

TrueLight does not control and is not responsible for the availability, security, content, accuracy, or practices of third-party websites or platforms.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

A link or integration does not necessarily mean that TrueLight endorses every product, statement, practice, or policy of the third party.

11. Privacy

Use of the website and information submitted to TrueLight are also governed by our Privacy Policy:

https://truelightlux.com/privacy-policy

12. Website Availability and Disclaimer

The website is provided on an “as available” basis.

To the extent permitted by law, TrueLight does not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from harmful components.

Nothing on the website constitutes legal, engineering, architectural, financial, tax, insurance, code-compliance, or other professional advice.

Property and project decisions should be based on the applicable site conditions, written scope, professional review where appropriate, and project-specific agreements.

13. Limitation of Liability

To the fullest extent permitted by law, TrueLight will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from:

- Access to or use of the website
- Inability to access or use the website
- Reliance on general website content
- Third-party websites, platforms, or services
- Unauthorized interference with website communications or data beyond TrueLight’s reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Project-related liability, remedies, and obligations may be addressed separately in the applicable estimate, agreement, invoice, warranty, or other written project document.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any legal action relating specifically to these Terms or use of this website must be brought in a court of competent jurisdiction located in Tarrant County, Texas, unless applicable law requires otherwise.

15. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

A failure by TrueLight to enforce a provision does not waive the right to enforce that provision later.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, services, communications, business practices, or legal obligations.

The updated version will be posted on this page with a revised effective date.

Your continued use of the website after an update means the revised Terms will apply to future website use and interactions.

17. Contact Information

TrueLight Luxury Property Services LLC
5650 N Riverside Dr Ste 150

Phone: (817) 631-8110
Email: info@truelightlux.com
Website: https://truelightlux.com